SHIPPING & HANDLING POLICY
Please be advised that we cannot ship any merchandise to PO Box addresses.
FREE SHIPPING
Our Free Shipping promotion is applicable with online purchase only and is limited to the 48 contiguous United States. Free Shipping items ship via UPS Ground, FedEx Ground or Magnolia Lighting Home Delivery. Other items on the same order may or may not ship free, depending on size and quantity. If you choose to return the item(s) you will receive a refund for the item(s) minus the cost of shipping and applicable restock fee.
(This promotion is not available for LTL Freight shipments, or oversized packages that may require a pallet or lift-gate service.)
Product Availability
Items marked with the "Usually in Stock" flag are items we stock in our warehouse and should be available to ship within 1-2 business days. All other items are items we do not stock therefore we order them directly from the manufacturer. Items ordered directly from the manufacturer will have a longer shipping lead time than stock items. For more information on this please contact a store associate for more details.
Truck Freight - Large & Oversized Items
Items shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4 hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
In-store Pickup
A customer may choose to make a purchase placed online available for pickup at our store. If you wish to pick up your purchase, we will contact you via phone or email when your product is ready to be picked up. Orders that are arranged to be picked up will be charged in full once the merchandise is ordered. In the event your order is not picked up within 7 days from the date ordered, it will be canceled and restocked. You may contact a store associate at 662-429-0416 if you choose to have your order held longer than the 7 day holding period.
Shipping Lead Times
Magnolia Lighting, Inc. strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. On stock item orders, please allow 1-2 business days for your order to be processed and prepared for shipping. On orders containing non stock items, you will be contacted with an estimated ship date based on manufacturer availability. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at 662-429-0416 to inquire about expedited shipping services. Magnolia Lighting, Inc. is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
